Question 1

How much does shipping cost?

Accepted Answer

US: Shipping starts at $4.99 for t-shirts and $8.99 for hoodies. Additional items in the same order will have reduced rates.
International: Rates start at $12.99 for the first item, with additional costs for multiple items.

Question 2

Can I return or exchange an item?

Accepted Answer

Since our products are made-to-order, we do not offer returns or exchanges unless the item is damaged or defective. Please get in touch with us within 30 days if you receive a damaged or incorrect order, and we will send a replacement.

Question 3

What if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or incorrect, please email us at support@animeapparel.shop within 30 days of receiving your product. Include a photo and description of the issue, and we’ll process a replacement or refund.

Question 4

How long does shipping take?

Accepted Answer

US Orders: Typically, it takes 3-7 business days for orders to ship after fulfillment.
International Orders: Shipping times vary, but it usually takes 5-15 business days depending on your location.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Rates and shipping times will vary depending on your location.

Question 6

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay

Question 7

How can I track my order?

Accepted Answer

Once your order has been fulfilled and shipped, you’ll receive an email with tracking information. Please allow 24-48 hours for tracking details to update.

Question 8

Can I order your products wholesale?

Accepted Answer

Yes! If you’re interested in carrying our products in your store, please email us at wholesale@animeapparel.shop with your business details.

FAQ

Frequently asked questions